The top UK parcel delivery firms, Hermes, has continued to increase their presence within the West Midlands, by opening a new training school for Field Mangers in Birmingham. It is the Field Mangers responsibility for the recruitment, training and management of the network of self-employed couriers. The site is based in Erdington, north of Birmingham Centre and bordering Sutton Coldfield. Hermes aim to provide specialist training programmes at the dedicated school to continue the company’s growth
It is estimated that Hermes are currently delivering around 80% of parcels on behalf of the UK’s top retailers and e-commerce sites, which include Next, ASOS, Debenhams and Arcadia Group. Hermes currently employees approximately 240 plus Field Managers across the country all aiming to provide the best training to their staff, as well as providing the best possible service to the customer. The company’s HR Director, Jill Maples, and Head of Delivery and Ops Development Manager, Carl Lyon, opened the School at a special ceremony at the end of October
Carl said during an interview: “The Birmingham Depot plays a vital role in our parcel network, handling millions of packages a year, therefore it seemed like the perfect location for our new training school. It is the first of its type and it will provide our specialist teams with access to the very best learning and development resources going forward. This will allow them to further support our network of 10,500 self-employed couriers, and improving the overall delivery experience.”
This isn’t only good news for Hermes, it is also a fantastic opportunity for many people within Birmingham, as Hermes are aiming to provide more jobs and opportunities for people. Currently, online sales is the fastest growing market year on year, which is increasing the need for parcel companies such as Hermes. This shows that Hermes are taking the right steps within the Courier industry to ensure they remain successful and remain a key player in the market
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